Secure wallet support

Clear answers. Safe guidance. Your wallet, your control.

Choose a wallet issue and follow clear, step-by-step guidance without sharing sensitive information.

Browse wallet issues

Guidance only — we never ask for your recovery phrase, private keys, or passwords.

Guided resolution

How secure guided resolution works

Some fixes need an on-chain action. Here's exactly what happens at each step, so nothing is a surprise.

Select issue Choose the wallet issue you want help with.
Connect wallet securely Connect only if the selected action requires on-chain verification.
Approve network fee in wallet If required, your wallet shows the blockchain network fee — not a Coinova support fee.

Coinova never asks for your seed phrase or private key. Any fee is shown by your wallet and charged by the blockchain network.

Browse wallet issues

Pick a topic for clear, step-by-step help — or search to jump straight to it.

Connectivity

Connect to Dapps Fix issues linking your wallet to web apps. Network / Chain Issues Add, switch, or repair a network connection. Cross-Bridge Issues Guidance for stuck or delayed bridge transfers.

Transactions

Exchange / Swap Understand swap quotes, slippage, and failures. Pending Transaction What to do when a transaction is stuck. Gas Fee Settings Adjust fees for faster or cheaper transactions. Staking Stake, unstake, and track rewards confidently.

Assets & NFTs

Token Not Showing Make a missing token visible in your wallet. Balance Sync Refresh balances that appear outdated or wrong. NFT Rarity and Traits Read trait data and rarity for your NFTs. Whitelist / Allowlist Check and manage allowlist eligibility safely.

Security & Permissions

Wallet Permissions Review and revoke app access to your wallet. Signature Request Understand what a signing prompt is asking. Security Settings Harden your wallet with recommended settings.

Access & Setup

Wallet Login Trouble unlocking or opening your wallet app. Import Wallet Add an existing wallet to a new device safely. Backup & Recovery Understand safe backup habits and restore steps. Hardware Wallet Pair, update, and troubleshoot hardware devices.